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A ticket selling obligation is a bad idea – because of UX
Today the European Commission released the proposal for a new rail ticketing regulation. Rail commentator Jon Worth calls it “radical and unworkable”. In this post, I want to reinforce that point, focusing on the ticket selling obligation for operators (Article 5). It thus contains an obligation for state incumbent railways with significant market share (e.g. Deutsche Bahn, SBB, SNCF, etc.) to …
Full Product UX article at Timo Grossenbacher »
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