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Why Most Product Teams Aren’t Really Empowered
Although product teams say they’re empowered, many still function as feature factories and must follow orders.
Humanizing AI Is a Trap
LLMs humanize by design. Adding personality/emotion amplifies risk. Design real tools, not fake friends.
UX Quiz: 2025 Year in Review
Test your usability knowledge by taking our quiz. All questions and answers are based on articles that we published last year.
9 Top Tips to Present Like a TED Speaker
You have 18 minutes to change someone’s mind. Maybe less. That’s all TED gives its speakers, whether you’re Bill Gates or a complete unknown. No exceptions. And somehow, those 18-minute talks have …
Beyond Generative: The Rise Of Agentic AI And User-Centric Design
Developing effective agentic AI requires a new research playbook. When systems plan, decide, and act on our behalf, UX moves beyond usability testing into the realm of trust, consent, and …
UX And Product Designer’s Career Paths In 2026
How to shape your career path for 2026, with decision trees for designers and a UX skills self-assessment matrix. The only limits for tomorrow are the doubts we have today. Brought to you by Smart …
How To Design For (And With) Deaf People
Practical UX guidelines to keep in mind for 466 million people who experience hearing loss. More design patterns in Smart Interface Design Patterns, a friendly video course on UX and design patterns …
Giving Users A Voice Through Virtual Personas
Turn scattered user research into AI-powered personas that give anyone consolidated multi-perspective feedback from a single question.
How To Measure The Impact Of Features
Meet TARS — a simple, repeatable, and meaningful UX metric designed specifically to track the performance of product features. Upcoming part of the Measure UX & Design Impact (use the code 🎟 …
Accessible UX Research, eBook Now Available For Download
We’ve got exciting news! eBook versions of “Accessible UX Research,” a new Smashing Book by Michele A. Williams, are now available for download! Which means soon the book will go to the …
How UX Professionals Can Lead AI Strategy
Lead your organization’s AI strategy before someone else defines it for you. A practical framework for UX professionals to shape AI implementation.
Beyond The Black Box: Practical XAI For UX Practitioners
Explainable AI isn’t just a challenge for data scientists. It’s also a design challenge and a core pillar of trustworthy, effective AI products. Victor Yocco offers practical guidance and design …
The Accessibility Problem With Authentication Methods Like CAPTCHA
CAPTCHAs were meant to keep bots out, but too often, they lock people with disabilities out, too. From image classification to click-based tests, many “human checks” are anything but inclusive. …
Designing For Stress And Emergency
Practical guidelines on designing time-critical products that prevent errors and improve accuracy. Part of the Measure UX & Design Impact (use the code 🎟 IMPACT to save 20% off today). With a …
Six Key Components of UX Strategy
Let’s dive into the building blocks of UX strategy and see how it speaks the language of product and business strategy to create user value while achieving company goals. Part of the Measure UX …
AI In UX: Achieve More With Less
A simple but powerful mental model for working with AI: treat it like an enthusiastic intern with no real-world experience. Paul Boag shares lessons learned from real client projects across user …
How To Make Your UX Research Hard To Ignore
Research isn’t everything. Facts alone don’t win arguments, but powerful stories do. Here’s how to turn your research into narratives that inspire trust and influence decisions.
Design for Amiability: Lessons from Vienna
Today’s web is not always an amiable place. Sites greet you with a popover that demands assent to their cookie policy, and leave you with Taboola ads promising “One Weird Trick!” to cure …
Design Dialects: Breaking the Rules, Not the System
“Language is not merely a set of unrelated sounds, clauses, rules, and meanings; it is a totally coherent system bound to context and behavior.” — Kenneth L. Pike The web has accents. So …
An Holistic Framework for Shared Design Leadership
Picture this: You’re in a meeting room at your tech company, and two people are having what looks like the same conversation about the same design problem. One is talking about whether the …
